Mark Townsend Electronics, Inc.

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           Mark Townsend Electronics.....Digital Voice Logging Systems....DVD-Ram Archive Media....Analog to Digital Converters...Call Today (772) 464-0545        

     August 31, 2004 , 10:34 am    
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       Wygant Products   
 Wygant Encore™ Encore CenterPlus™ Wygant SmartAnswer®

Voice and data call recording.
Record and manage all your customer contacts and associated data in an easy-to-use Windows environment.
Agent evaluation, coaching, and training.
Evaluate and optimize the performance of your agents, scripts, and call-handling processes. Merge workforce management and training to increase your bottom line and satisfy customers.
Intelligent queue announce.
Give your customers the power to choose the outcome of their in-queue call. Add a “call-me” button to your company’s web site with powerful inbound/outbound blended dialing features.
 Complete line of Encore Call Recording and Agent Monitoring Solutions:
On-line Brochure and User Overview:
Non-technical summary and graphical tour.

On-line Detailed White Paper:
Technical details with links to architectural components, specifications, etc.

Printable EncoreFamily Brochure
Printable Wygant Encore Brochure
 Case Studies on some of our customers

Read about some of Wygant's Call Center success stories, where Wygant systems have provided optimal solutions to a Call Center's toughest challenges.
 

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    Mark Townsend Electronics, Inc.

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 WYGANT SCIENTIFIC, Inc.
© 2003 Wygant Scientific, Inc. All rights reserved.

keywords= voice recording , digital v logging , service observation , screen recording , 
screen capture , computer-telephony , intelligent call routing , voice mail , screen-pops

 

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Last modified: August 31, 2004